First, it is necessary to place the order in our web application. The ordering process is simple. It consists of five short steps, and the system will guide you through them easily and quickly.
The system starts working after the payment. As soon as you pay for the order, Textemo informs the translators who are most suitable to do the best job. The automatic system notifies the translators via SMS or email.
When the matching translators find out about the order in the system, it is up to them sign up for the translation. Not every translator has the time to start working right away. The contract is available until it is accepted by a translator who can start working on it.
The translator accepts the order and starts working on it. The size of the order determines the time for translating. The longer the texts, the more time is needed. We always set the deadline with enough time to make sure that the finished work is top quality.
When the standard translation is completed and signed by the translator as final, we immediately send the translation to the customer. You can then download the translation from the account in Textemo or we can send it to you via email.
However, if you have ordered a business translation, the proofreader will check the translation one more time. The process is pretty much the same as with the translators. The Textemo system informs all suitable proofreaders (usually native speakers) about the translation on which proofreading is required. The proofreader and translator communicate with each other, so all questions and ambiguities are resolved as quickly as possible. When the proofreader decides to submit the translation as final, they add other comments that need to be further considered or communicated with the customer.
All this is overseen by the project manager, who can intervene in this process. The project manager can, for example, contact the customer with an essential question, and it is the manager who has the final word and approves the finished translation. So at least two more people are working on the business translation.
When the translation is wholly completed, all questions and comments between the translator, the proofreader, the project manager and the customer are resolved. The translation is approved by the manager and sent to the customer as finished.
The whole system is fully automated and intuitive. You only need a few minutes to place your order.
Textemo is powered by real people but runs on a web application that makes the ordering process as easy, fast and automated as possible. Thanks to our system, the standard order in the web application is entirely self-service. If you place an order on our website, you know the price and estimated delivery time in advance. Work on the translation begins immediately after payment when new translation notifications are sent continuously to the system’s translators.
Unless we agree in advance, the translator is assigned to the order as follows: At the moment of paying for the order, Textemo translators are being notified (by email or SMS message – according to their preferences). Notifications do not go to all translators of a particular language simultaneously but are sent based on an algorithm. It takes into account their history – it assesses, for example, previous customer satisfaction, speed or reliability of submission in a pre-estimated time, as well as the evaluation of the entry test. Thus, each translator has his evaluation, which decides when he will be notified of the system’s order. Furthermore, it is only up to those who react first and show interest in the contract. If necessary, we can assign specific translators to expertise translations directly in the self-service system. However, most expertise translations’ requests are still sent by e-mail or phones, where we can arrange all the necessary details with the client. Then we choose the translators ourselves.
Of course. There are two ways how we evaluate translators. a) Entry test We selected each candidate by language entry tests passed only by experienced translators. Even so, at least the first translations of a successful translator go under the analysis of a senior translator or proofreader, who oversees their quality before handing them over to the client. The beginning of this form of cooperation is wholly suspended, at least for the time being, due to translators’ capacity being maxed out. b) Curriculum Vitae We are starting working with the translator based on his/her experience and focus, which he/she submits in his CV. We thoroughly check and assess information about the translator, taking into account many criteria – we consider everything from education, translation tools or technical equipment used to the subsequent level of communication and response speed.
Please do not order translations of these documents through the system, but arrange them directly with us. We have a confidentiality agreement with many translators, ensuring the protection of classified information and ensuring security against its misuse. Thus, no one without the confidentiality agreement will see your documents. However, we do not have this contract with every translator in the system! Therefore, we will select the translators ourselves, with the prior conclusion of this contract being the main criterion.
Although we have already gained valuable references and experience in the past, Textemo is still new to the translation market. The prices must therefore correspond to this. Nobody wants expensive translations. Also, due to the partially automatic way the project works, we could minimize unnecessary costs thanks to the Self-Service system. Last but not least, we also work with a low margin.
We do not compete with price but with services and quality. We know that with today’s possibilities offered by the Internet, it is easy to find cheaper translators. However, individual translators do not provide the same level of services (graphic design artwork, proofreading, translation into several languages simultaneously,…) as agencies. Good translation requires maximum care, a certain amount of time and proper compensation. Our prices are entirely justified, and they are still able to compete with professional freelancers who sell themselves through their websites.
No, the delivery time of the translation that you see when ordering is only an estimation. In the vast majority of cases, however, we send it in the estimated time. If you want real certainty about the delivery time, contact us directly.
Because you will receive your translation quickly, in excellent quality and at a fair price. Ordering is easy, convenient and very fast in time without any unnecessary bureaucracy. Textemo is not a standard translation agency, although it can work in the same way and provide all the necessary services. Texemo is primarily a highly automated ordering system that optimizes the translation itself. What we do, we always do 100%.
We provide professional translation services at the most competitive rates in the industry. You pay only for the words translated. We will deliver the finished translation within a few days, even on weekends and holidays. All thanks to our fantastic self-service system.
Textemo is not an usual translation agency.
We translate on weekends and holidays. We also work at night. We are a network of freelance translators from around the world. We are glad that you use our services!